Resume

Experience

Mar 23' - Current
Calendly

Support Leadership

Sept 21' - Mar 23'
Calendly

Senior Product Specialist

Nov 20' - Sept 21'
Calendly

Product Specialist

Apr 19' - Apr 20'
L'Occitane en Provence

Retail Specialist, North America

  • Identified and reduced cost by 13% annually in store supplies for 225+ stores.
  • Negotiated and reduced cost in required certifications by 37% annually.
  • Implemented reporting for top-loss stores, highlighting areas for opportunity and area of loss.
  • Aligned outlet transfer and inventory processes for all stores in North America.
Feb 18' - Apr 19'
L'Occitane en Provence

Flagship General Manager, The Shops Buckhead Atlanta

  • Reduced annual store shrink by 9.8%.
  • Acted as point-of-contact for 17 stores, regularly. - Supported Atlanta Market stores directly.
  • Reduced store operational costs (payroll, supplies, utilities, shrink) by 16%, annually.
  • Increased average employee retention rate by 5 months.
  • Increased NPS (customer experience) scores by 47% from previous year responses.
  • Trained managers and employees for new and existing stores.
May 17' - Mar 18'
L'Occitane en Provence

Assistant Store Manager, Grand Boulevard

  • Increased sales +15.7% above annual forecast via networking and clienteling.
  • Recognized as #1 ranking store in NA for sales growth by YTD percentage.
  • Recognized as #1 ranking store in NA for tickets growth by YTD percentage.
  • Supported neighborhood location as Dual Assistant Manager.
Oct 16' - Feb 18'
The 30A Company

Brand Ambassador

  • #1 sales person to produce highest volume in Q1 and Q2 2017.
  • #2 sales person to produce highest volume in Q4 2016.
  • Represented the brand within the community via events and pop-ups.
Feb 16' - Aug 17'
Starbucks

Store Aesthetics and Merchandising

  • Maintained store-compliance with corporate execution plans.
  • Strategically reduced costs in each "campaign execution."
  • Received "Partner of the Quarter" award in Q3 2016.
Sept 14' - Dec 15'
NCR Corporation

Production Scheduler

  • Scheduled 500+ orders daily, to be fulfilled by production.
  • Partnered with customers and manufacturing to escalate orders, as-needed.
  • Conducted and hosted daily conference calls and face-to-face meetings.
  • Established a root-cause program, to reduce escalated shipping costs.
  • Strategically scheduled orders to achieve record-breaking fiscal quarters for each quarter, while at NCR.

Education

2015 - 2017
Gulf Coast State College

Associates of Arts Degree

  • Graduated with a 3.7 GPA.
2010 - 2014
Dothan High School

High School Honors Diploma

  • Graduated with a 3.8 GPA.
  • Student of the month in October, 2013.
  • Held "PTO Student Representative" position in junior and senior year.
  • Held "Student Technology Director" position in senior year.

Workforce skills

Adaptability

90%

Communication

95%

Critical Thinking

80%

Emotional intelligence

85%

Leadership

90%

Public Speaking

70%

Problem-solving

90%

Teamwork

100%

Technical skills

Apple OSX

90%

Business Analytics

75%

CSS

75%

HTML

75%

Microsoft Office (Excel, Outlook, PowerPoint, Word)

95%

Microsoft Windows

85%

Mobile operating systems (iOS and Android)

80%

Networking

65%

PHP

20%

Wordpress

85%